Shipping and Returns

All sales are final. We want you to be happy, so please ask any questions PRIOR to completing your order to ensure your satisfaction.

 

Due to the nature of our products, no returns, exchanges, or store credits are accepted. Any orders returned will be discarded after 14 days unless the return ship fees are completely paid.

There are NO REFUNDS with refused, unauthorized returns, or unclaimed parcels. However, that said, we do understand the occasional extenuating circumstance.

 

Please call or email to discuss if you may be eligible for a refund (this does not apply to international orders, which we only accept on an individual case basis, as stated below and on other pages).

 

INTERNATIONAL ORDERS ARE NOT ACCEPTED WITHOUT PRIOR APPROVAL AND ARE SUBJECT TO A 20% RESTOCKING FEE WHEN WE CANCEL YOUR ORDER AND REFUND YOUR MONEY DUE TO YOU NOT FOLLOWING THESE GUIDELINES.

 

Pittstown SoapWorks is a subsidiary of

Fragrance Laboratory, LLC

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©2014 Fragrance Laboratory, LLC.

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